ORDER CANCELLATION AND MODIFICATIONS 

You can cancel or modify your order as long as it has not left our warehouse.
To do so, please contact us at hola@hobbyflower.com.


INCORRECT PRODUCT OR SHIPPING ERROR 
 

If you have received a product different from the one you ordered, we will replace it with the correct one at no additional cost. To manage this as quickly as possible, we would appreciate it if you could send us an image of the product, packaging, and the box labels, as this helps us identify and resolve the issue more efficiently.

Please contact us as soon as possible at hola@hobbyflower.com. We will collect the incorrect item and send the correct product.

Please note that in order for us to collect your product, it must be complete, with all its accessories. Make sure the product is packed in the original Hobby Flower packaging. Collections will always be made with the same transport company that made the original delivery. The collection service does not include product handling at the home.


ISSUES AND INCIDENTS

When you receive your order, before signing for the delivery, please check that the packaging and the contents are in perfect condition. 

If you are missing any of the purchased products or if you have received a damaged or incomplete product, you must contact us at hola@hobbyflower.com within a maximum period of 24 hours.

• If the damage is visible upon receiving the order: Note it on the carrier's delivery slip and inform us on the same day of delivery.
• If the damage is hidden (once the package is opened): Contact us within a maximum of 24 hours from delivery.

If it is necessary to sign the delivery slip, we recommend writing "accepted with reservations" and specifying the reason.

Notify us of the problem by email and attach a photo or video of the product and its packaging.


Please note that in order for us to collect your product, it must be complete, with all its accessories. Make sure the product is packed in the original Hobby Flower packaging. Collections will always be made with the same transport company that made the original delivery. The collection service does not include product handling at the home.

If the necessary requirements are met, the product will be collected at no cost and, after its receipt and verification, Hobby Flower will replace it or refund its total or partial amount as appropriate.

In the event that the product does not arrive in perfect condition, Hobby Flower reserves the right to issue a partial refund.


EXCHANGES AND RETURNS

If you change your mind or need to return a product, you can do so, without the need for justification, within 14 calendar days from its delivery. 

Please note that when you decide to return the product simply because you have changed your mind, the initial shipping costs of the order will not be refunded and the return collection costs (which is the same amount paid for delivery) will be deducted.

Conditions of the product to be exchanged:

• It must not have been used and must be in perfect condition with all its accessories.
• It must keep its original packaging.
• It must be free from damage, stains, or signs of handling.

To start the return process, please contact hola@hobbyflower.com.

If you wish to exchange your product for another one, the return must be completed and a new purchase must be processed.